TERMS AND CONDITIONS

TERMS OF SALE

Custom Crossing Line Jacket
Full payment, including shipping and handling, is required when an order is placed. No work will proceed until payment is received. As a SIMPLYGREEK.COM customer you are purchasing a custom jacket that includes embroidery and sewing charges.

We will provide you, via email, a sketch proof of your jacket layout. Once the proof has been approved, the article of clothing will be embroidered based on that approved layout and shipped to an address designated by you. No refunds are given once the initial proof has been created. The customer will have an opportunity to request changes as necessary before any embroidery work has started.

REFUND POLICY

All sales are final. No refunds will be issued after the order has been placed. A refund or store credit will be issued only in the following rare circumstances:

a) If the customer cancels within 2 hours after placing the order, a full refund will be provided that our design team has not begun work on the proof.

b) If the merchandise is defective or if we made a mistake, you may return your garment to us (we will pay for shipping) and we will send you back a corrected replacement.

UNDER NO OTHER CIRCUMSTANCES CAN AN ORDER BE CANCELED, RETURNED, OR EXCHANGED AFTER THE CUSTOMER HAS APPROVED THE PROOF.

SIZING: As the customer, you are 100% responsible for choosing the correct size. Since all merchandise is made to order, we cannot accept returns or exchanges if you choose the wrong size. We strongly suggest that you try on someone else's jacket or go to a store to try on a jacket and determine your size before placing your order.

Finally we want to make this an enjoyable experience and produce a jacket for you that will last a lifetime. We stand behind our quality 100%.

TURNAROUND TIME

We start counting the turnaround time when we receive proof approval. Upon receiving an order, a proof is usually submitted to the customer via email within 2 business days (if your design is very complicated, developing the proof may take longer). This proof will be a nearly exact replica of your jacket, and you will be given the opportunity to request changes before you approve. No changes are permitted after proof APPROVAL.

3- 4 WEEKS TURNAROUND TIME: Once the proof has been approved, our estimated turnaround time is approximately Three (3) to Four (4) weeks. This turnaround time is an estimate, not a guarantee. Upon request, we can work to meet a specific timeline for certain projects; however, again these times are not guaranteed unless you upgrade to rush production. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround time. SimplyGreek.com assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our estimated delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. SimplyGreek.com also assumes no responsibility for proof delays due to email server problems.

2 week guaranteed rush production: The product will be shipped within two weeks, not counting holidays, from the date of proof approval. If the product arrives later than promised, SimplyGreek.com will refund the rush production fees.

1 week guaranteed rush production: The product will be shipped within one week, not counting holidays, from the date of proof approval. If the product arrives later than promised, SimplyGreek.com will refund the rush production fees.

All turnaround time guarantees exclude delays as a result of natural disasters and/or material shortages.


Sales Tax

All FLORIDA orders are subject to a 6.5% State Sales Tax.

Indemnification

The customer will indemnify and hold harmless SIMPLYGREEK.COM and its affiliates from any and all losses, cost expense, and damages on any and all manner of claims, demands, actions, and proceeding that may be instituted against SIMPLYGREEK.COM on the grounds alleging that said designs or artwork violates any copyright or any proprietary right of any person or entity.

All images displayed on this site are requested by customers for their personal use. Any similarity between the images contained herein and any person's likeness or any company trademark or logo is purely coincidental. SIMPLYGREEK.COM assumes no liability or responsibility to determine whether a customer has secured consent from any party for the use of their image, logo or trademark. The customer absorbs sole responsibility for securing usage rights for all copyrighted artwork.

The customer represents that all materials utilized by the seller in the distribution of the merchandise described in this web site (specifically including, but not limited to, the Greek Organization’s letters, crests, coat of arms, logos, school or university references, insignias, or other designs) will not cause or result in the violation of any law, judicial decision, rule, regulation, ordinance, licensing, franchise or similar agreements, informal or formal, oral or written, between customer and/or other relating to trademarks, service marks, copyrights, patents, etc.

The customer further represents that he/she has the free, full, and unqualified right and authority to purchase and grants the seller the rights to sell all of the materials described on this web site. The customer acknowledges that the seller shall assume no liability for compliance or non-compliance with said laws, rules, agreements, etc. The seller hereby disclaims all such liability, if any.

The customer agrees to indemnify and hold seller harmless from and against any loss, costs, fees, fines, licensing fees, penalties, damage, and/or assessment, or other expenses (including any attorney fees which may be incurred by seller) which may arise as a result of the sellers application, fabrication, and/or production of materials described on this web site.

The products contained on the web site are for demonstration purposes only and do not indicate or imply that any such designs, logos, or names may be reproduced without proper authorization or permission. Certain national Fraternities & Sororities require official licensed vendors to pay royalty fees on purchases. Some customized products may not be available (due to licensing agreements and/or other availability issues) for all organizations, please contact us for details.

By placing an order, you certify that you are authorized to use the image(s) being reproduced on your order. All orders are subject to these terms and conditions.

Guaranteed. Period.

The world is full of guarantees, no two alike. As a rule, the more words they contain, the more their protection is limited. The SimplyGreek.com guarantee has always been an unconditional one. It reads: "”We will create your custom crossing jacket to your complete satisfaction. Period.” If you are not completely satisfied with your jacket, send it back to us and we will correct, improve and embellish your jacket until you are satisfied.

We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we've decided to simplify it further.

GUARANTEED.PERIOD.